Frequently Asked Questions

Question:

I've lost the combination to my "Set-Your-Own" combination lock. Can you tell me what it is?

Answer:

Resettable combination locks have a combination that is assigned by the owner of the lock. Therefore, CCL Security Products does not have record of the combination that the owner set. The lock cannot be reset unless it is in the open position. If your lock is attached to something, you will need to call a locksmith for removal. Please note that CCL Security Products does not reimburse for Locksmith services and/or fees.

Question:

Can CCL Security Products reset my "Set-Your-Own" combination lock and send it back to me?

Answer:

Unfortunately, your lock is a "set-your-own" combination lock. Once you have set the combination, we cannot reset it for you!

Question:

How do I set or reset the combination on a "Set-Your-Own" combination brass padlock model i.e. 436, 437, 440 and/or any of our Bottom Resettable Brass, Economy or Super series?

Answer:

  • Step #1: Open lock.
  • Step #2: Push change pin down into open shackle hole as far as it will go -- down to bend in the pin (see drawing).
  • Step #3: While the pin is fully inserted, set combination to your chosen number. Pick a number you will remember and write it down as a record.
  • Step #4: Pull out the change pin. Lock is now set to the new combination.

Question:

I've lost the reset tool for changing the combination on my resettable lock model. How can I get a new one?

Answer:

Contact your local hardware store or locksmith.

Question:

Someone was playing around with my resettable combination lock and accidentally reset the combination. Now, I don't know the correct combination. Is there any way to reset this lock back to "0" and assign a new combo?

Answer:

Unfortunately, this lock is not resettable without knowing the combination that was assigned by the owner. It's most likely that you will need to purchase a new lock.

Question:

How do I set or reset the combination on a "Set-Your-Own" TSA Lock?

Answer:

To Set or Change Combination

This Travel Lock product is preset at the factory to open at 0-0-0. To reset your SearchAlert combination lock to open on your own combination follow these simple steps:

  • Step #1: Set the dials to 0-0-0 and pull out the shackle.
  • Step #2: Turn shackle halfway around (180 degrees) and push in.
  • Step #3: Hold shackle depressed and turn 90 degrees (1/4 turn) in either direction.
  • Step #4: Set the dials to your own combination. Memorize the combination.
  • Step #5: Without moving the dials, return the shackle to the 180 degree position. Pull out shackle and turn it 180 degrees.
  • Step #6: Push shackle in, it should not lock. Push shackle in and turn one or more dials, the shackle should lock.
  • Step #7: To test, turn dials to the new combination, pull shackle open. Combination can only be changed when the lock is in the open position. Follow steps 2 through 6.

Question:

How do I reset the Searchalert feature on a "Set-Your-Own" TSA Lock?

Answer:

Turn wheels to set combination.

Pull up on shackle to open. This Travel Lock product is preset on Green at the factory. If a secured access device was used to open your SearchAlert combination lock, the color of the Security Window would change from Green to Red. To reset your SearchAlert Security Window back to Green, follow these simple steps:

  • Step #1: Set the dials to the correct combination and pull up the shackle.
  • Step #2: Turn the shackle 180 degrees, and push shackle in. The Security Window should change color from Red to Green.
  • Step #3: Pull up the shackle and the SearchAlert is ready for full use.